Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery timeframe for furniture items?
Standard furniture delivery typically takes 7-14 business days. For larger pieces requiring white-glove service, our logistics team will contact you within 48 hours of your order to schedule a specific delivery window.
Do you offer international shipping?
Currently, Chalet ships exclusively within the continental United States and Canada to ensure the safety and integrity of our high-quality home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Chalet. We partner with artisans who use FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and environmentally responsible.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer up to five complimentary fabric swatches so you can see and feel the quality in your own lighting before making a final decision.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger purchases to help you design your dream space.