Returns & Exchanges

At Chalet, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return window for most items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.